K-Town Connect

Ambassador Program

When you see our friendly team out and about downtown in their bright green attire, feel free to ask for directions on where to park, eat and generally have fun. The K-Town Connect team is a fantastic source of information for your downtown experience. For additional assistance, maps and more, be sure to stop by the Visit Knoxville Visitors Center at 301 S. Gay Street.

Our Ambassadors help improve our downtown by providing the following services:

Hospitality

Ambassadors interact with businesses, residents, and visitors as friendly, goodwill representatives of the district and provide directions, share information, make recommendations, and provide assistance. 

Cleaning

Ambassadors pick up visible pieces of litter and remove graffiti, stickers, and bills from all public fixtures. 

Outreach

Ambassadors build relationships with the unhoused street population, conduct welfare checks, and provide referrals to local resources specializing in assisting homeless individuals. 

Safety

Ambassadors are a highly visible presence that continually circulates through the service district on foot or bike as a deterrent for unwanted activity. Ambassadors serve as an extra set of eyes and ears for local law enforcement, business owners, and the general population.

Safety Escorts

Ambassadors offer safety escorts which allow residents, visitors, and local workers to call/request an ambassador to meet them at their location and escort them to their destination within the service area. 

Reporting

Ambassadors address or report any activities deemed to be out of the ordinary. Ambassadors also report/document maintenance issues such as but not limited to overflowing trash cans, illegal dumping, large pieces of graffiti, damaged public infrastructure, and burned-out lights. 

We'd love to hear from you! Provide feedback by emailing tsims@blockbyblock.com

Meet the Team

Downtown Knoxville

University of Tennessee

Quarterly Reporting

2024-2025