Visit Knoxville Careers
Be a part of the VK Team! Below are the current open positions with the Visit Knoxville team. Check back periodically for updates on the latest job postings.
Visit Knoxville (Knoxville Convention & Visitors Bureau), a private 501(c)(3) corporation, is a complete destination marketing, services and management company with contracts with both the City of Knoxville and Knox County, to promote Knoxville, Tennessee as a premier destination for large conventions, sporting events and leisure travel for increased economic activity in the region.
AVAILABLE PROFESSIONAL OPPORTUNITIES:
Senior Director of Marketing
The Visit Knoxville Marketing Department includes market research, web development and analytics, as well as social media marketing staff. The Senior Director of Marketing manages Visit Knoxville’s Agency of Record and is responsible for planning, development, and implementation of the organization’s internal and external marketing strategies, communications, and public relations activities. In collaboration with its executive-level peers, this role oversees the development and implementation of all Visit Knoxville marketing materials and services. Additionally, the Senior Director of Marketing collaborates with the President annually to develop measurable departmental goals and is responsible for progress tracking as well as quarterly and annual reporting. This role manages and supervises several direct reports for which it is responsible for the completion of annual performance evaluations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Direct management of Visit Knoxville’s marketing including social strategies and initiatives, website development, Visitors Guides, e-newsletters, events, research, reporting, and any other promotional or partner collateral materials created and conducted by the department.
- Direct management of the Agency of Record by providing strategic direction supporting Visit Knoxville’s business objectives, requirements, and challenges. Responsibilities include management of the scope of work (SOW), media planning, creative development, reporting, and budgets with key agency representatives.
- Responsible for creating, implementing, and measuring the success of a comprehensive marketing, communications, and public relations program that will enhance Visit Knoxville’s image and position within the marketplace and the public, and facilitate internal and external communications.
- This includes:
- a. Visit Knoxville’s priority marketing efforts to promote Knoxville as a leisure destination.
- b. Developing strategic plans with the Visit Knoxville Sales Department and Sports Commission to market and promote Knoxville as a convention and event destination to local, state, regional, national, and international meeting and event planners.
- c. Developing internal marketing and communication plans for all Visit Knoxville events and other partnering standalone events.
- d. Developing strategies with the Visitor Services Department to market & promote the retail area, tourism packages created by the department, and visitor collateral.
- e. Develop annual/quarterly Marketing Plan to promote the Sunsphere attraction in conjunction with the Visitor Services Department (digital marketing efforts, ads, special event promotions, etc.).
- Supervise the Managing Director of Creative Services and Market Research to ensure effective oversight of the organization’s market research program.
- Serve as a point of contact for Knoxville and Knox County-related marketing initiatives produced in conjunction with the Tennessee Department of Tourist Development.
- Negotiate and oversee agreements with contract employees assisting the Visit Knoxville Marketing Department.
- Collaborate with Visit Knoxville Board of Directors Marketing Chair to organize and lead bi-monthly Marketing Committee meetings.
- Closely monitor industry trends and local issues impacting Visit Knoxville’s organization and destination marketing work in conjunction with the President.
- Regularly communicate goals, activities, and achievements to city and county officials, board members, and stakeholders via the Executive Assistant.
- Responsible for annual planning, goals, and financial objectives of the department as well as as reporting progress to the President. Manage marketing budgets and review expenditures regularly.
If you meet the qualification requirements listed on the full job description and are interested in joining our team, please send your resume to: Kim Bumpas, President at kbumpas@knoxville.org
Administrative Specialist
Part-time (25 hours/week), Monday-Friday. The weekly work schedule is flexible, will work to accommodate individual preferences and requirements whenever feasible.
The Administrative Specialist will perform duties related to the operations of the finance and human resources office under the direction of the Sr. Director of Finance & Administration.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintains filing systems for human resources and accounting.
- Aids in coordinating, organizing, and maintaining various aspects of the employee benefits program.
- Prepares employee payroll reports to assist with payroll processing.
- Reconciles benefit invoices and prepares payment vouchers.
- Posts journal entries to general ledger.
- Prepares month-end reports for Sr. Director of Finance & Administration.
- Supports departmental operations by overseeing administrative functions, including office supplies, coordinating meeting logistics, and other administrative tasks as assigned.
- Ability to maintain confidential information.
If you meet the qualification requirements listed on the full job description and are interested in joining our team, please send your resume to: Nicole Merlino, Sr. Director of Finance & Administration at nmerlino@knoxville.org
AVAILABLE INTERN OPPORTUNITIES:
Visitor Services Intern
The Visitor Services Department is looking for a qualified candidate to join our team in the form of an unpaid intern to assist in a variety of ways including (but not limited to):
Essential Duties & Responsibilities
- Visitor Center/Sunsphere Visitor Engagement
- Retail Facilitation Assistance
- Visitor Information Center Management Assistance
- Gotta Know Knoxville Program Logistics (seasonal)
- Tour Development
- Event Set-Up & Breakdown
- Volunteer Fulfillment
- First Friday Coordination
This internship position is offered during the Fall, Spring, and/or Summer semesters and is open to students and non-students alike. All applicants must be available a minimum of 15 hours per week, with the possibility of some evening and weekend event needs. If you possess all of the requirements listed above and are interested in participation with our team, please send your resume with cover letter to: Monica Armstrong, Sr. Director of Visitor & Retail Services at marmstrong@knoxville.org.
Convention Services Intern
The Convention Services Department is looking for the perfect candidate(s) to come aboard our team to assist us within a variety of areas:
Essential Duties & Responsibilities
- Event Research & Development
- Assist with Familiarization (FAM) Tour development and execution
- Event Fulfillment
- Visitor Information Distribution
- Event Operational & Logistics Assistance
- Event Concept and Creativity Assistance
- Requesting bids for various event services (transportation, catering, etc.)
- Soliciting partners to participate in programs and events
The internship position is offered during the Fall, Spring, and/or Summer months and is open to students and non-students alike. Internship is unpaid, but stipend available if qualifications are met based on class credit and hours. ALL applicants must be available to work a minimum of two (2) or three (3) days out of the week, with the possibility of some evening and weekend work. View full job description.
If you possess all the requirements listed above and are interested in working with our team, please send your resume, the days, and the hours of your availability cclayton@knoxville.org
Housing Services Intern
The Visit Knoxville Housing Department is looking for the perfect candidate(s) to come aboard our team in the form of an unpaid intern to assist us within a variety of areas:
Essential Duties & Responsibilities
- Learn and utilize hotel management software to book room reservations
- Assist with reservation phone calls, voicemails, and emails
- Monitor reservation special requests and hotel pick-up
- Assist with the management of team blocks for sports groups
- Collect and record hotel updates in system
- Create informational housing documents
The internship position is offered to students during each Spring Semester, with the opportunity to extend through the summer semester if additional hours are needed. ALL applicants must be available to work two (2) or three (3) days out of the week. This internship is best fit for applicants interested in tourism, hospitality, and/or sports. Customer service experience of some kind is highly preferred, though not required. If you are interested in working with our team, please send your resume, along with the days, times, and total hours of your availability to: Erin Simcox, Senior Manager of Housing at esimcox@knoxville.org.
Sales Intern
The Sales Department is looking to find a fun, hard-working individual to join our sales team in the form of an unpaid internship. This person will have an opportunity to hit the ground running by:
- Researching lead lists for sales director solicitation
- Learning and utilizing the sales database system for various projects
- Assisting sales directors in preparation for sales blitzes, trade shows, site visits, and bid package development
- Assisting the Sales & Services team in Familiarization (FAM) Tour development and execution
- Other duties may be assigned by the Sr. Director of Sales
The internship position is offered during the Fall, Spring, and/or Summer months. ALL applicants must be available to work two (2) or three (3) days out of the week, with the possibility of some evening and weekend work. If you possess all of the requirements listed above and are interested in working with our team, please send your resume, the days, and the hours of your availability to: Pearl Dorsey, Sr. Sales Director at pdorsey@Knoxville.org
