ATLANTA (November 28, 2016) – For the 2nd year in a row, Candlewood Suites-Knoxville hotel received the IHG® (InterContinental Hotels Group) 2016 Quality Excellence Award, given to hotels achieving distinction in all aspects of their operations. Out of a global portfolio of more than 4,900 hotels, only 75 hotels reached this designation in the Americas.
“I am pleased to honor the Candlewood Suites-Knoxville with the Quality Excellence Award,” said Elie W. Maalouf, Chief Executive Officer - the Americas, IHG. “Winners in this category demonstrate the highest standards in product quality, hotel operation, and customer satisfaction embodying great brands. We’re very proud Candlewood Suites-Knoxville is part of the IHG family.”
The Candlewood Suites-Knoxville was one of the area’s first extended stay hotels in the West Knoxville market when it opened in 1997. The hotel staff, led by General Manager Bart Pemberton, Operations Manager Trish Cisco Sherrod and Director of Sales Dawn Lassiter, has over 200 years of combined experience in the hospitality industry. “This award is directly attributed to the hard work and dedication of our long-tenured staff, and the excellence in which they perform their jobs every day,” said Pemberton. “When our corporate and extended stay guests come back to Candlewood, they know they’ll receive the same great service and quality, from the same familiar faces, they’ve seen each time they stay at Candlewood Suites-Knoxville,” Pemberton added.
Notes to Editors:
IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organization with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN™ Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.
IHG franchises, leases, manages or owns more than 4,900 hotels and 724,000 guest rooms in nearly 100 countries, with almost 1,300 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme with more than 88 million members worldwide.
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally.
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